What we can offer you Let them know we appreciate them and care about their experience • Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer • Offer options and solutions to customers to complete the sale • Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement • Master store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need and suggest additional items • Maintain department recovery standards, including selling floor and fitting rooms • Ensure accurate pricing and signage throughout the store is by regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies • Work with other team members to achieve department goals and maintain a positive work environment • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.
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