Retail Fulfillment and Receiving Support Associate, Viewmont - Flex

About the position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, processing trailers, retrieving orders from our back-of-house storage and delivering them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running efficiently. You'll also play a key part in customer interactions - greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance. This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride and greet teammates with a warm hello. Before getting started, they review their goals, learn about new products and promotions, and prepare the store for success. Whether receiving merchandise, tagging items, or organizing the stockroom, they bring energy and focus to every task to set the day up for smooth operations and strong results. On the floor, they focus on the customer - from greeting customers warmly to actively listening and resolving issues, colleagues build trust through personal, helpful interactions - on the floor, during curbside pickups, or through timely and accurate order fulfillment. Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves. We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Responsibilities

Receiving and organizing merchandisePicking, packing, and processing trailersRetrieving orders from back-of-house storageDelivering orders curbside to the customerMonitoring alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) ordersKeeping the stockroom and sales floor running efficientlyGreeting shoppers warmlyResolving customer issuesDelivering orders curbside with careRecovering the floor and fitting roomsUpdating signs and pricingRestocking merchandiseSupporting merchandise movesRequirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityUnderstand and communicate effectively with customers, co-workers, and supervisorsRead and understand employment policies and safety rules/procedures in EnglishBe comfortable communicating and collaborating with customers and colleaguesMeeting daily sales goal challengesEnjoy meeting people, learning about them, and sharing informationResourceful and eager to start a new venture and can adapt to changing prioritiesCan work on your own but are great with team dynamicsTalkingLiftingConstant movingStanding for at least two consecutive hoursLifting at least 50lbs.Stooping, kneeling, crouchingClimbing laddersReaching, including above eye levelClose vision, color vision, depth perception, and focus adjustmentFrequent use of computers and other technology, including handheld equipment, cash register and ability to process register transactionsBenefits

Comprehensive health and wellness coverage401(k) matchPaid time offEight paid holidaysContinuous learning and leadership developmentMerchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial advice