Retail Fragrance Sales Leader, Santa Rosa Plaza - Full Time

Be part of an amazing story • Inspire teamwork, clearly model behavior, and articulate activities to achieve sales goals and elevate the customer experience • Communicate with vendors and store leadership to execute events based on the marketing calendar to achieve sales plan • Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals • Onboard new hires, review colleague productivity levels, provide coaching/feedback, and partner store leadership on team performance • Support cross-brand selling environment and train Fragrance team on all unassisted brands and department key items • Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back • Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches • Build brand loyalty through engaging customers in our rewards program • Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning • Remain up to date on product knowledge by attending virtual and in-person training from designated brands • Merchandise new receipts, process damages, testers and select merchandise to return to vendors • Adhere to safety and hygiene standards; comply with asset protection control procedures • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities • Enthusiastic about the beauty industry and have the skills to provide outstanding customer service • Possess a passion and a business-minded attitude to succeed in a performance-based work environment • Driven to achieve a daily sales goal through customer interaction, client outreach, relationship building and recruiting new customers to the brand • Able to resolve customer problems in a constructive and forward-looking manner • Manage multiple tasks at once in a fast-paced environment • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality • 1 to 2 years of relevant work experience This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.