Retail Experience Lead + Boutique Stylist

JOB DESCRIPTION

Elizabeth Boutique has been catering to Hudson Valley women in-store + online for over 18 years helping them find the perfect pieces for their wardrobe. This position requires an individual who is a people person, loves fashion + styling and has an eye for detail! This role focuses on the customer experience, making sure the store always represents the brand + looks beautiful, day to day operations of the business while supervising the stylists.

JOB OVERVIEW

The Selling Floor Lead will be responsible for prioritizing the customer experience, representing the EB brand, being a role model to other sales stylists and building relationships with customers.

You will have a key role in communicating expectations and priorities to sales stylists and creating a fun + engaging store environment for customers and stylists.

AREAS OF RESPONSIBILITY

FLOOR/CUSTOMER EXPERIENCE-

Assists customers in all aspects (answer questions, make recommendations, start dressing rooms, answer phones/texts/emails, provide exceptional customer service and build relationships etc.)
Works the Point of Sale which includes, but is not limited to, checking customers out, processing returns + online orders, entering/updating customer information, follow up with customers on special orders/requests
Maintaining Rewards Program (send text/email reminders)
Assisting in receiving and processing inventory (pull original order, check-in items, price items, enter into system, steam, tag, etc.)
Responsible for assessing bad sellers + executing markdowns with sales stylists in-store + online
Maintains updated knowledge + communicates all store policies, promotions, events to customers + sales stylists while ensuring compliance
Maintain confidentiality of company and all company information
Oversees all day to day operations on the sales floor including opening/closing the building + daily cleaning tasks
Assist in executing in-store events + all social media requests with marketing team (must be comfortable in front of the camera)
Maintaining inventory levels of bags, boxes, etc., and communicating to Store Operations Managers
Responsible for communicating low inventory on basic items (tanks, cards, jewelry etc.) + best sellers

MERCHANDISING-

Responsible for maintaining expected level of store presentation (organizing racks, covering foams, updating face-outs, etc.) on a daily basis
Responsible for merchandising the store on a weekly basis, putting out new merchandise + updating all visual displays including mannequins (work with owner)
Ensures new styles are on display, while re-merchandising styles that have sat too long
Coordinate the flow of goods from the stockroom to the sales floor + replenishes merchandise

LEADERSHIP-

Individual must be able to prioritize and delegate tasks to other stylists
Ability to handle all customer issues to ensure a positive resolution
Communicate + resolve any operation issues

IDEAL CANDIDATE MUST HAVE/BE-

Fashionable with a strong sense of current and upcoming fashion trends, with the ability to apply the trends to FB’s customer base
Comfortable on camera
Regular, dependable attendance & punctuality
Effective verbal + written communications skills
Self-starter, able to work independently and as part of a team and must have good time management skills
Exceptional customer service skills + the ability to engage with customers
Sense of urgency
Problem Solver
Strong attention to detail
High stress tolerance
This position requires you to be on your feet and interacting with customers daily, involves lifting of at least 20 lbs + occasionally climbing a ladder
Comfortable with technology (computers + mobile equipment)
Supervisory experience a plus, but will train the right person (opportunity to grow into Manager position)
Previous retail experience required/preferred but will train
Open 7 days a week. Weekend/Holiday availability required. Schedule will vary, flexibility required based on the company’s needs. Year-round availability 32-40 hours per week.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

Employee discount
Paid time off

Shift:

8 hour shift
Day shift

Work Location: In person