Retail Customer Service Associate

We are a local hair & beauty supply store in Forest Park and we are looking for hard-working individuals with great customer service skills that can work efficiently and provide a friendly & positive environment for our customers. To succeed as a customer service associate, you should have a strong work ethic, excellent people skills, and great attention to detail. You should be responsible, remain attentive to customer's needs, and committed to provide an excellent experience and service to all customers. Key Responsibilities: • Greet customers as they enter the store as well as throughout the store • Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support • Promptly and politely responds to customer inquiries and requests for support • Escort customers to appropriate products & merchandise • Explain basic features of products/merchandise to customers • Resolve customer issues and escalates issues as necessary to ensure customer satisfaction • Organize and straightens product & merchandise areas on the sales floor and maintain a clean work & shopping environment • Process customer transactions through the register when required (after proper training) • Execute activities related to store initiatives to offer customers additional products and services (e.g., special sale items, etc.) • Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, security tagging items, and cleaning.