Aug. 4, 2026

Retail Customer Experience Associate, Providence Place - Full Time

Macy's Providence, Rhode Island

About the position You also will work across different departments daily, often transitioning between multiple areas throughout the day. In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Responsibilities Create exceptional, personalized shopping experiences for customers.Prioritize customer satisfaction by actively engaging with shoppers in-store and online.Drive cross-category sales to support overall business goals.Make tailored product recommendations based on fashion, fit, and function.Leverage digital tools to enhance the customer journey.Work across different departments daily.Build client relationships through outreach tools like My Client and social media.Collaborate with peers, store leaders, and brand partners to identify opportunities and resolve challenges.Support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.Greet teammates warmly and help ensure the sales floor is clean, organized, and prepared for customers.Review sales goals, learn about new arrivals and top-selling items, and stay up-to-date on current trends and promotions.Engage, educate, and sell with confidence.Offer a warm welcome, make eye contact, and create friendly, personal conversations to build customer relationships.Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.Share Loyalty program benefits.Ensure customers have all they need and end interactions with a sincere thank-you.Support one another with honesty, care, and collaboration.Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.Open credit accounts and share loyalty benefits.Meet daily sales goal challenges.Requirements

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