Retail Customer Experience Associate

Macy's is currently seeking a Retail Customer Experience Associate to join our team. As an associate, you will play a crucial role in creating a positive and memorable shopping experience for our customers. If you are dedicated to delivering top-notch service and are ready to take on new challenges, we want you on our team! Greet and welcome customers to the store in a friendly and professional manner Assist customers in finding products and providing accurate information about merchandise Handle customer inquiries, complaints, and requests in a timely and effective manner Process transactions accurately and efficiently using POS system Maintain a clean and organized sales floor, including restocking and replenishing merchandise Collaborate with team members to create a positive and cohesive work environment Stay updated on product knowledge, promotions, and store policies to provide accurate information to customers Proactively identify and resolve any potential customer issues to ensure a positive shopping experience Utilize selling skills to recommend and upsell products to customers Participate in store events and promotions to enhance the overall customer experience Communicate any customer feedback or concerns to management for further action Adhere to all company policies and procedures, including safety and security protocols Continuously seek opportunities for personal and professional development to improve customer service skills Maintain a high level of professionalism and represent the Macy's brand positively at all times. We celebrate diversity and are committed to creating an inclusive environment for all employees.