Are you ready to bring your amazing self to work? As a Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. • Leverage product knowledge and digital resources to increase sales by educating customers in making the best product choices and expanding their merchandise options • Assist the customer in making the best product choices focusing on size and fit in apparel areas • Promote your services by leveraging company social media assets and utilizing the sales promotion calendar to drive sales • Develop and maintain relationships throughout the store in order to problem-solve and create the best possible outcome for the customer • Communicate with the Sales and Customer Experience Manager and provide daily customer feedback to create a better customer experience • Maintain department recovery standards, including selling floor and fitting rooms • Adhere to asset protection control and compliance procedures Who you are: • Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate • Flexible availability, including days, evenings, weekends and holidays • Ability to effectively communicate and present information to customers, peers, and all levels of management • Resourceful and able to adapt quickly to changing priorities • At least 1 year of selling or retail experience This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.
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