Retail Customer Experience Associate, Poughkeepsie Galleria - Full Time

As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. What you will do • Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling • Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources (product descriptions, customer reviews, etc.) Share customer feedback daily to create a better customer experience • Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smart phones, work-associated apps, and social media • Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales • Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor • Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines • Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme • Perform store opening and closing procedures, including accessing alarm system and settling the registers • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.