Retail Customer Experience Supv

At L.L.Bean, the outside is inside everything we do, from the products we make to the way we work (and play). With unique benefits including discounts on outdoor gear, an employee outdoor club, and access to our beautiful camps on Maine’s Rangeley Lake, outdoor adventure is part of every job. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills \- Develops and delivers exciting and engaging in-store activations, clinics, and demonstrations with an emphasis on the Learn, Try, Buy, Enjoy principles \- Drives ODP participation for paid programming, unpaid programming/in-store activations, community engagement events and any mobile or experiential marketing events in market through creative outreach and local marketing efforts \- Markets in-store/in-mall activations through the ODP in-store and online calendar, store's Facebook page, and chalkboards \- Acts as a Leader on Duty as scheduled \- Executes and implements all recognition programs including living the legend efforts, in store contests, etc.Driving Sales Floor Service \- Models and fosters an environment where service is the top priority. \- Ensures that the sales floor is full, and all sizes are represented by performing regular size audits \- Ensures the highest level of fitting room service is occurring driving conversion and UPTGuide Training: \- Acts as a trainer for the guide team creating formal and informal training moments within the store leveraging company training tools and personal knowledge. : \- Associate degree or equivalent with at least 2 plus years of retail experience in relevant retailer \- Excellent organizational and time management skills \- Systems knowledge (POS, Word, Excel) and comfort with social media platforms \- Capability to build strong partnerships and to work collaboratively to achieve goals \- Ability to inspire and motivate others \- Ability to maintain a high level of enthusiasm and a positive attitude \- Demonstrated interpersonal, written and verbal communication skills \- Ability to work a flexible schedule including nights, weekends and holidays \- Mobility and desire to relocate a plus