Retail Cosmetics Sales Counter Manager

Retail Cosmetics Sales Counter Manager - Full Time

Macy's isn't just a retail store - it's a narrative that's captivated America’s imagination for over 160 years. It’s a tale based on innovation and tradition, exciting stores, and must-have products. The Macy’s Fourth of July Fireworks and the Thanksgiving Day Parade have become synonymous with joy and spectacle. Macy's has been there for countless cherished moments and milestones, both for customers and employees, making it an extraordinary workplace.
Role OverviewCounter Manager

As a Counter Manager, you'll guide a vibrant team of Beauty Advisors while overseeing the operations of a specific cosmetics brand. This role harmonizes leadership, creativity, and customer interaction through personalized consultations, expert product application, and understanding clients' beauty and style choices.

You'll drive teamwork to increase sales and enhance customer satisfaction by forging meaningful, lasting relationships. By focusing on client development, you'll nurture a loyal client base through outreach, follow-up, and consistent personalized service.You'll not only achieve sales targets but also analyze business performance, execute vendor events and promotions, and collaborate with vendors and store management to help grow the business. You'll manage stock presentation, hygiene standards, and team performance to ensure a polished brand experience.

A Day in the Life of Our Counter Managers

Start the day by setting a positive example. Arrive energized and ready to motivate your team. Make sure your counter space is clean, orderly, and ready for customers. Review sales goals, stay informed about new products, and lead with confidence to offer exemplary service.Be active on the floor by offering genuine hospitality, engaging with customers, and initiating friendly conversations to create enduring relationships.Maintain an inviting shopping space with clean, well-stocked testers, up-to-date signage and pricing, and displays that meet brand standards.Guide the team to finish strong by promoting loyalty benefits, ensuring customers have everything they need, and ending interactions with heartfelt thank-yous.Service begins with teamwork. Model collaboration, honesty, and support to better serve both customers and communities.Strive for excellence by improving daily, taking pride in work, and learning from peers to achieve individual and store goals.
Full-time colleagues typically work 30 or more hours weekly, while part-time colleagues usually work 12-24 hours weekly. Hourly scheduling may depend on business needs and colleague availability. Information on required hours for benefit eligibility can be found here.

Who You Are and What You'll Do

Deliver excellent customer service with personalized consultations and expert knowledgeBuild and sustain client relationships and advance client development through outreachAssess business performance against sales results and devise growth strategiesOrganize and execute in-store and vendor-led eventsMaintain merchandising and hygiene standardsAttract new customers by opening credit accounts and discussing loyalty benefitsCollaborate with vendors, personal stylists, and management to optimize resultsAddress customer issues professionallyStay updated on new product launches, top sellers, and beauty trends for team trainingManage multiple tasks in a fast-paced environment with attention to detailShow adaptability, sound judgment, and a passion for the beauty industryPreferred: 3–5 years of retail, beauty, or leadership experienceFlexible schedule including days, evenings, weekends, and holidays, with reliable attendanceMust be able to: Communicate effectively with customers and colleaguesRead and understand policies and safety procedures in English
Essential Physical TasksThis role involves speaking, lifting, frequent movement, standing, and reaching.Requires standing for at least two consecutive hours, lifting 25lbs+, stooping, kneeling, and ladder climbing.Involves close vision, color vision, depth perception, and focus adjustmentFrequent use of technology like computers and registers
What We OfferJoin a team where work is both fulfilling and fun, in an inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, 401(k) match, paid time off, and holidays. Advance your career with ongoing learning and leadership development. Engage in Colleague Resource Groups and community volunteer work.
Additional BenefitsMerchandise discountsPerformance-based incentivesAnnual merit reviewsEmployee Assistance Program offering mental health and financial advice

About UsJoin Macy’s during an exciting phase! Whether assisting customers with gift selection, optimizing operations, enhancing the online experience, choosing trendy merchandise, or designing parade balloons, opportunities abound to be part of significant life moments.Apply now to write the next chapter of our story!

This description is not exhaustive and may not apply to colleagues under a collective bargaining agreement. Macy's Inc. reserves amendment rights and is committed to equality and an inclusive environment.This role is eligible for performance-based incentives/bonuses and includes benefits like 401k, insurance options, PTO, holidays, etc. Eligibility may vary based on factors such as role and length of employment. Additional benefit details available on macysJOBS.com.Besides hourly wages, may get 3% - 3% on sales net commissions.