Retail Cosmetics Sales Counter Manager - Shiseido, Riverside Galleria at Tyler - Full Time

A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. Deliver exceptional customer service through personalized consultations and expert product knowledgeBuild lasting relationships with clients and drive client development through outreach and follow-upReview and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve resultsPlan and execute in-store and vendor-led events to drive traffic and engagementMaintain brand standards through proper merchandising, hygiene, and stock replenishmentResponsible for acquiring new customers by opening credit accounts and sharing loyalty benefitsCollaborate with vendors, personal stylists, and store leadership to optimize outcomesResolve customer concerns in a professional and customer-first mannerStay informed on new launches, best-sellers, and beauty trends to support team educationManage multiple priorities in a fast-paced environment with strong attention to detailDemonstrate flexibility, sound judgment, and a passion for the beauty industry3–5 years of relevant retail, beauty, or leadership experience preferredFlexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityMust be able to:Understand and communicate effectively with customers, co-workers, and supervisorsRead and understand employment policies and safety rules/procedures in English Essential Physical Requirements You Will Perform This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.