About the position Your role involves building strong client relationships, providing expert product guidance, and applying makeup to enhance customer confidence. Responsibilities • Greet customers in a friendly and helpful manner , • Use product knowledge to give expert guidance to each customer based on their wants, features, and choices , • Build a relationship with customers by introducing them to beauty products and finding out their hidden needs , • Show and teach the use of all beauty products by applying them on the customer , • Keep proper display, organization, storage and restocking of inventory , • Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program , • Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets , • Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested , • Merchandise new arrivals, process damages, testers and select merchandise to return to vendors , • Use point of sale technology and applications to help in selling and fulfilling of customer orders , • Follow hygiene standards and asset protection control and compliance procedures Requirements • At least 1 year of customer service or selling experience required , • Good understanding of the beauty products you are selling , • Comfortable communicating with customers virtually, via phone, and in person , • Ability to build relationships with customers and achieve sales goals , • Utilize point of sale technology and applications to help in selling and fulfilling customer orders , • Self-driven to keep up with Macy's beauty product knowledge and beauty trends , • Proficiency in vendor line(s) and beauty trends , • Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments , • Partnership with the total Beauty team to drive sales and deliver the customer experience Nice-to-haves • Previous cosmetic or fragrance sales experience a plus
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