Retail Cosmetics Brand Expert, Fashion Place

As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. Who You Are and What You Will Do • Deliver exceptional customer service through personalized consultations and expert product knowledge • Build lasting relationships with clients and drive client development through outreach and follow-up • Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results • Plan and execute in-store and vendor-led events to drive traffic and engagement • Maintain brand standards through proper merchandising, hygiene, and stock replenishment • Collaborate with vendors, personal stylists, and store leadership to optimize outcomes • Resolve customer concerns in a professional and customer-first manner • Stay informed on new launches, best-sellers, and beauty trends to support team education • Manage multiple priorities in a fast-paced environment with strong attention to detail • Demonstrate sound judgment, and a passion for the beauty industry • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits • 3–5 years of relevant retail, beauty, or leadership experience preferred • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality • Must be able to: • Understand and communicate effectively with customers, co-workers, and supervisors • Read and understand employment policies and safety rules/procedures in English What We Can Offer You This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.