Retail Contingent

Selling and ServiceMeets customer needs through solution-oriented and forward thinkingCreates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to styleDemonstrates Coach’s Selling and Service expectations at all timesFlexes personal selling techniques to contribute to overall store financial resultsDemonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviorsWorks with multiple customers simultaneously and breaks away as appropriateFollows up with customers consistently and genuinely to influence/close the saleSensitive to customers’ needs and tailors approach by reading cuesEnsures all daily tasks are completed without negatively impacting service or Coach standards   Workplace and EnvironmentCreates enthusiasm and positivity for a shared vision and missionFosters and environment of teamwork, trust and collaboration with peers, customers and supervisorsDemonstrates confidence when working with customersTakes initiative; has a high-level of ownership and accountability for individual resultsWelcomes feedback and adapts behaviors as appropriateRepresents Coach as a brand ambassador at all timesIs adaptable and flexible to changeMaintains a calm and professional demeanor at all timesHandles and offers solutions to customer issues appropriately and involves a manager when necessaryPromotes and endorses a team selling environment OperationsCompletes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely mannerAdheres to all retail policies and procedures including POS, Operations and Loss Prevention proceduresReplenishes inventory on sales floor as neededProcesses shipments as needed Additional Requirements Physical:  Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.Schedule:  Ability to work a flexible schedule to meet the needs of the business during Thanksgiving weekend Note:  This document serves only as a sample of the job duties and responsibilities and does not include an exhausted list of all performance requirements. Coach is an equal opportunity and affirmative action employer.