Are you ready to bring your amazing self to work? This is our Mission Every One. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. What you will do • Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns • Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience • Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare • Participate in ongoing product knowledge training through both technology and vendor partners • Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues • Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience • Adhere to Asset Protection and inventory control compliance procedures Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store.
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