Retail Clothing Sales Associate

Summary Description

Sets-up and maintains an appealing retail environment and assists customers with their shopping and purchase of merchandise.

Key Results Areas:

· Retail Sales of General Merchandise

· Customer Service

Major Duties and Responsibilities:

Retail Sales of General Merchandise

· Answer telephone calls courteously and record accurate and complete messages.

· Provide excellent customer service to all of the dealership’s customers

· Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

· Handle retail sales, returns and special-order transactions of General Merchandise and notify customers when special orders or back-ordered items are received.

· Assist with set-up, organization, and staging of special events such as Open Houses, HOG activities, fashion shows and etc.

· Receive merchandise from distributors, check merchandise received against shipping documents and tag merchandise. Stock shelves & other displays or place merchandise into stockroom.

· Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)

· Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.

· Maintain complete, accurate and updated customer mailing lists.

· Acquire continual knowledge of new and existing products.

Customer Service

· Provide excellent customer service to “walk-in and telephone” customers.

· Greet customers immediately, in a courteous and friendly manner.

General Merchandise Associate

· Point out any sales, specials, or new merchandise to customers.

· Assist customers with their selection of merchandise and fashion feedback.

· Provide prompt and accurate service at cash register. Accept cash, checks, gift certificates & credit card payments for merchandise purchases.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. Present management with customer concerns.

Other Duties – As Assigned

· Up-sell merchandise whenever possible.

· Maintain security procedures to prevent theft and loss of merchandise.

· As assigned.

Supervisory Responsibilities: - None

Qualifications, Certificates, Licenses, Registrations:

· High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

· PACE (Parts Accessories Clothing Expert). Continued training sessions to obtain certification.

· Valid Arizona driver’s license.

· Schooling or experience in general merchandies and retail sales.

· Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

· Friendly, outgoing personality.

· Ability to produce creative and appealing displays

· Be prompt and available for flexible scheduling.

Physical Demands:

· The noise level in the work environment is usually moderate.

· Must have the ability to stand and walk the sales floor for most of the day.

· Frequently required to bend, stoop, crouch, reach, and lift 40 lb. of merchandise.

Working Conditions:

· Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

Employee discount

Shift:

Day shift

Work Location: In person