About the position Responsibilities • Provide an exceptional customer experience by ensuring the customer is always the priority • Greet customers, make product recommendations, and upsell • Serve as a liaison between designated vendors and the personal stylists and the store leadership team • Ensure sales floor is neat, clean, and properly signed for sales and markdowns • Create and implement best practices to drive sales, turn, and gross margin above company average • Build brand-specific clientele to support local marketing • Execute vendor and non-vendor events to increase sales • Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met • Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion Requirements • Minimum 1 year previous selling or retail experience required • Demonstrate ability to build relationships and convert customers into clients • Energetic and positive attitude • Possess vision and creativity • Self-starter, able to work independently and as part of a team; must have excellent time management skills • Ability to effectively communicate and present information to customers, peers, and all levels of management • Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments • Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Benefits • An inclusive, challenging, and refreshingly fun work environment • Competitive pay and benefits rooted in principles of equity • Performance incentives and annual merit review • Merchandise discounts • Health and Wellness Benefits across medical, dental, vision, and additional insurance • Retirement Savings Plan with 401k match opportunity • Employee Assistance Program (mental health counseling and legal/financial advice) • Resources for continuous learning, career growth, and leadership development • Paid Time Off • Fully-Funded education benefits - may include 100% of tuition, books, and fees • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
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