## Key Role Overview
As an Ambassador you will drive sales by connecting with customers, sharing vendor product knowledge, cultivating repeat clientele, and serving as the expert for the vendor/brand/area you represent. You will act as a liaison between vendors and store leadership/personal stylists, execute merchandising initiatives and events, and help deliver an exceptional customer experience through product recommendations and upselling.
## What are the Key Responsibilities?
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Greet customers, make product recommendations, and upsell
- Serve as a liaison between designated vendors and the personal stylists and the store leadership team
- Ensure sales floor is neat, clean, and properly signed for sales and markdowns
- Create and implement best practices to drive sales, turn, and gross margin above company average
- Build brand-specific clientele to support local marketing
- Execute vendor and non-vendor events to increase sales
- Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
- Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
## What are the Required Qualifications?
- Minimum 1 year previous selling or retail experience required
- Demonstrated ability to build relationships and convert customers into clients
- Excellent verbal and written communication and interpersonal skills; ability to effectively present information to customers, peers, and all levels of management
- Self-starter able to work independently and as part of a team with strong time management skills
- Comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
## What are the Preferred Qualifications?
- Vision and creativity and an energetic, positive attitude
- Experience creating and growing brand-specific clientele and supporting local marketing efforts
- Experience planning and executing vendor-sponsored events to drive sales and participation
- Familiarity with Macy's point of sale systems and company devices is a plus
## Compensation & Benefits
- Salary range not specified
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off and eight paid holidays
- Continuous learning and leadership development opportunities
- Colleague Resource Groups and volunteer opportunities
## Additional Information
- Role may be scheduled full-time (typically 30+ hours/week) or part-time (typically 12-24 hours/week); hours dependent on business needs and colleague availability
- Essential physical requirements include standing for at least two consecutive hours, frequent moving, reaching with arms and hands, lifting at least 30 lbs, stooping, kneeling, crouching, climbing ladders, and color vision
- Frequent use of computers and other technology (handheld equipment, cash register) and ability to process register transactions required
- This job description is not all-inclusive and may be amended; may not apply to colleagues covered by collective bargaining agreements
- Macy's Inc. is an Equal Opportunity Employer committed to an inclusive work environment
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