Retail Associate | Feature La Jolla

Job Title: Retail Associate

Location: La Jolla, CA


Reports To: Store Manager

COMPANY DESCRIPTION:

FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture, and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island, to Off-White and Comme des Garçons, including our private label brand of essential cut and sew apparel. At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited release product in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, Calabasas, CA, Scottsdale, AZ, San Diego, CA, and our brand-new location in Studio City.

POSITION SUMMARY:

We are excited to add this critical member to the FEATURE Team. Our Sales Team is responsible for generating sales and building customer relationships in our retail stores. Associates must demonstrate high degrees of proficiency to interact with the customers and identify their needs to best maximize sales opportunities. Our Associates are responsible for continuing the client contact beyond the initial sale as well as maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. They have an ability to successful operate our point-of-sale (POS) register system and operate our email system.

Responsibilities:


Achieve and exceed the personal sales and productivity goals agreed upon with your store manager
Demonstrate a complete knowledge of the merchandises' features and benefits to maximize the sales opportunity
Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised
Responsible to do client development beyond the initial transaction; utilizing phone, email and written follow-up contact
Maintain the housekeeping and visual standards of the store
Have computer skills to operate the POS register and email systems
Safeguard the store's inventory by adherence to the company's loss prevention program
Follow all store operational policies and procedures
Perform additional duties as assigned to support business needs
Opening:

Dust shelves and racks on floor
Windex tunnel, fitting room, cases and front mirror
Check for receipt paper, Dymo labels, tape, circle stickers
Refill Shopping Bags
Refill Receipt Holders
Refresh Shopify App to sync Deposco

Closing:

Vaccum floor / wipe down cash wrap Charge All Devices - iPad(s), Laptop, Scanner, Vacuum
Take out trash
Straighten Shoes/Hanging Clothes + Tuck In Tags
Send EOD Report
Turn off Music
Turn off lights
Leave Humidifier On for Moss/Change filter 1st of Month Tues/Thurs/Sat
Discrepancy Follow Through



Outbound Shipment


Pull any product for online order or sweeps ack to HQ in a timely and organized manner


Shipment Onboarding


Stock daily shipments in a timely manner and also being done correctly.


Upkeeping Steam Rack
Ensure apparel collections get steamed in a timely manner and put out on the sales floor.

MEASURES OF SUCCESS:


Thrives in fast-pace environment
Works well cross-functionally with multiple teams and collaboratively with store team members
Knowledge ability to perform tasks on all current Software
Is a natural problem solver
Extensive Knowledge of store brands, fit and current trends
Very strong communication skills
Works autonomously and is a self-starter
Exceptional customer service skills

QUALIFICATIONS:


2+ years of selling or customer service experience
Must be a sales-driven, goal-oriented individual
Must have a positive, high-energy, friendly, outgoing and engaging personality.
Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.
Must demonstrate strong verbal and written communication skills allowing for effective communication with your customers
Must possess computer skills to operate our retail POS system, Word, Excel and email
Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs