Project Lead, Store Operations - Selling and Experience

This role works across HQ and field teams to ensure all initiatives are simple, practical, and easy for stores to execute. What You'll DoSelling Tools & Program Development Develop, modernize, and deliver selling tools, playbooks, and resources that support conversion and service executionCreate clear guidance and materials for key brand moments (launches, peak seasons, events)Build and enhance clienteling and outreach tools to support customer engagement and repeat businessCustomer Experience & Clienteling Execution Support rollout and execution of customer experience and clienteling programs in storesDevelop outreach frameworks and engagement tools that enable consistent client interactionsGather field feedback and customer insights, and continuously refine and modernize tools to improve usability and executionOperational Execution & Field Enablement Convert business priorities into simple, streamlined tools, processes, and routines for storesEnsure all materials are clear, modern, and easy to implementPartner with field teams to support adoption and consistent executionPerformance Tracking & Insights