Program Director

Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. The company is reimagining traditional off-price with a digitally-native model focused on customer experience.What This Position Is All About:Saks Off 5th (SO5) is seeking a candidate to identify and integrate innovative solutions that lead to improvements and the reduction of contacts across multiple channels. You will work with key stakeholders across the company to drive best in class customer experience.You Have:Excellent written and verbal communications skillsAbility to articulate their position and achieve buy inability to articulate their position and achieve buy inSolid organizational and inter-personal skills with the ability to foster productive relationships at every levelCreative problem-solving ability and multi-tasking competing prioritiesStrong experience in managing complex projects with multiple stakeholdersPrevious project management experienceAbility to work with technical and non-technical business owners to overcome obstacles and deliver resultsAs The Director of Contact Elimination, you will:Identify opportunities and develop recommendations for process improvements to eliminate contactsWorks with stakeholders to identify business requirements, processes, and risks. Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.Your Life and Career at Saks OFF 5TH:Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to winExposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centersA culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision)An amazing employee discount and other exciting perksThank you for your interest with Saks OFF 5TH.