Jan. 15, 2021

Product Manager - Browse & Product Experience

JCPenney Plano, Texas

Product Manager - Browse & Product Experience The Product Manager has a passion for the customer journey and experience on JCP.com. Through data analytics, observations and relationships with business partners the candidate will identify technology needs to support strategic goals, make a business case for solving them, create a roadmap to get us there, and collaborate with stakeholders across the organization to bring solutions to JCP.com. The Product Manager will also support in-depth business reviews, partner operational teams who own product presentation, present to senior management, and support initiatives with the site merchandising, marketing, and technology teams. Product presentation is a focus for ongoing innovation and we are looking for a calculated risk-taker who knows how to "fail fast" in order to quickly prioritize the enhancements that best meet our business and customers needs. \- Continually monitor industry trends and identify new digital opportunities to fill product gaps that drive growth \- Monitor product for all defined KPI's to ensure best in class customer experience as part of daily DNA \- Product functionality prioritization and backlog grooming based on business models \- Complete opportunity assessments with both defined problem statements as well as areas of uncertainty and recommending solutions \- Complete ROI models & measure financial business cases for new enhancement requests based on metrics for success \- Define business requirements and feature sets, as well as product research and platform specifications for approved release cycles \- Work across teams and projects to synchronize and manage deliverables \- Proactively identify issues and partner with key business leaders at senior levels \- Identify and develop best practices across operational teams to maintain the integrity of the customer experience \- Represent the business team in all aspects of the project life cycle \- Responsible for collaborative development of operational blueprints and training for stakeholders and documentation.

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