PRODUCT CARE SPECIALIST

Together, we’ll create the real fabric of Gucci. You will serve as the main point of contact, playing a key role in supporting Retail, Wholesale, Worldwide, and clients.Key Accountabilities Responsible for the execution of ticket management within after sales tool; Monitor and perform daily activities in the after sales system and coordinate with stores, clients, service centers and headquarters as needed; Perform technical evaluations and provide quality feedback and/or solutions for the service requests generated by the retail network; Responsible for maintaining high level of service in terms of qualitative support and timely execution, meeting service level agreements established by the company; Determine best solution for each case, considering both company guidelines and the client experience; Provide end-to-end support to retail through the life cycle of the after-sales ticket journey, including initial the evaluation, on-going monitoring and follow up; Responsible for all aspects of after sales management, including spare parts order management and credit notes; Provide complete and accurate information to Senior Director and Worldwide teams relating to product quality and potential technical defects; Ensure the integrity of the data input in system to optimize efficiency of the after sales process; Strive to meet client expectations of luxury service. Key Requirements 2+ years’ Customer Service/After Sales services relevant experience, or transferrable skills; Highly motivated with strong communication, interpersonal, and organization skills; Knowledge of leather goods and footwear construction and repair (preferably Luxury goods); Independent, quick learner and team-player; detail-oriented; Possess strong problem-solving skills and ability to multi-task and work in a fast-paced professional environment; Proficient in Microsoft Office Applications. Duties, responsibilities, and activities may change at any time with or without notice.AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.