Preloved Area Lead

Job Snapshot

Job Title: Multi-Unit Store Manager
Company: Preloved
Locations: Oversight of multiple Preloved locations
Employment Type: Full-time
Compensation: Hourly (based on experience)
Schedule: Flexible — includes Saturdays and travel between locations
Reports To: COO

About Preloved

Preloved is a Finnish-inspired resale marketplace where sellers rent weekly booths to showcase their curated secondhand items. Think boutique thrift clean, rotating, and community-driven. We handle the foot traffic, marketing, and in-store experience so sellers can focus on bringing great inventory. With locations across multiple states and growing fast, we’re looking for a Multi-Unit Manager who can drive performance across several stores simultaneously.

The Role

This is not a single-store management position. You will be responsible for the performance, culture, and profitability of multiple Preloved locations. Your job is to ensure every store under your oversight is hitting its targets not by doing the work yourself, but by building capable store teams, coaching them to perform, and holding them accountable to clear standards.

You’ll spend your time moving between locations, identifying what’s working and what’s not, solving problems before they become patterns, and being the connective tissue between ownership and the people running the stores day to day. If a store is underperforming, you’re the person who diagnoses why and fixes it. If a store is thriving, you’re the person who figures out what’s replicable and spreads it to other locations.

What You’ll Own

Multi-Store Performance

Own the P&L-level results across all assigned locations
Ensure each store maintains 200% booth utilization weekly
Drive average booth revenue to $333+ per week at every location
Protect Saturday revenue targets of $5,000–$6,000 per store through proactive planning
Conduct weekly numbers reviews with each store and identify trends across the portfolio
When a store underperforms, diagnose the root cause and implement corrective action quickly

People Leadership & Team Development

Recruit, hire, and develop store-level staff across multiple locations
Coach and hold store teams accountable to operational and cultural standards
Identify employees who aren’t a fit and make difficult personnel decisions when necessary
Conduct quarterly one-on-ones with team members to review goals and growth
Build a bench of capable people so no single absence breaks a store’s momentum
Serve as an extension of ownership inspire and lead with the same care and urgency as the owner

Social Media & Seller Pipeline

Ensure every location posts 100 Preloved Picks daily and at least 1 general social media post daily
Monitor DM response times across stores (standard: within 1 hour during store hours)
Oversee seller recruitment efforts and ensure each store has a healthy pipeline of quality sellers
Coach teams on using social content to create urgency, drive foot traffic, and convert DM claims
Build and maintain influencer relationships across your markets

Operations & Standards

Ensure every store is clean, organized, and delivers the Preloved boutique experience consistently
Verify seller payouts are processed accurately and completed by Saturday 7 PM at every location
Audit compliance with opening/closing checklists and daily operational standards
Ensure all store emails are responded to within 24 hours and Google reviews within 48 hours
Maintain a 4.7+ Google Review average across all assigned locations
Plan and support in-store events across locations to drive new customer acquisition

Who You Are

You’ve managed multiple locations, teams, or sites before. You know how to keep several plates spinning without letting any crash.
You lead through people, not heroics. Your instinct is to build the team’s capability, not do everything yourself.
You’re numbers-driven. You look at weekly performance data and immediately know where to focus your energy.
You’re comfortable having hard conversations. Coaching underperformers, making termination calls, and addressing issues directly is part of the job.
You understand social media as a business driver, not just a marketing checkbox. You can coach teams on content that actually moves the needle.
You’re organized and mobile. You can manage your time across locations without anything falling through the cracks.
You care about the details. A messy store, a missed payout, an unanswered DM these things bother you because they represent broken standards.

Our Core Values

Profitable: We make decisions in the best interest of the company and our sellers’ success.

Positive: Every customer interaction with Preloved is a positive experience.

Proactive: We actively look for ways to improve the store, the shopper experience, and seller success.

Why Preloved

Step into a high-impact leadership role within a fast-growing franchise brand
Real ownership over results your performance directly shapes the trajectory of multiple locations
Join a mission-driven company that’s changing how people think about secondhand shopping
Flexible full-time schedule with autonomy over how you manage your time across stores
Be part of the leadership team building Preloved’s next phase of growth

How to Apply

Submit your resume and a brief note about why this role excites you. We’re especially interested in hearing about your experience managing multiple locations or teams, and how you’ve driven performance across a portfolio. We’re not looking for a perfect resume we’re looking for someone who leads through accountability, cares about people, and knows how to build something that works at scale.

Pay: $45,000.00 - $60,000.00 per year

Benefits:

Employee discount
Flexible schedule
Paid time off
Parental leave

Experience:

Retail management: 1 year (Required)

Location:

Provo, UT 84604 (Required)

Ability to Commute:

Provo, UT 84604 (Required)

Work Location: In person