Polo Ralph Lauren Factory Store - Store Selling Manager

## Job description They deliver the Ralph Lauren Experience by creating connections, offering hospitality, providing recommendations, exploring and listening. Store Selling Managers succeed through living our service philosophy of being a driver, a brand ambassador, inclusive, flexible and proactive. Results are achieved through optimizing customer engagement, talent management and increasing productivity, while delivering the highest level of integrity standards. Essential Duties & Responsibilities The Ralph Lauren Experience \- Be Inclusive: Welcome customers like honored guests in your home \- Be Flexible: Adapt service approach and be accessible to every customer \- Be a Brand Ambassador: Demonstrate passion and knowledge of the product \- Be a Driver: Convert shoppers into lifelong Ralph Lauren customers \- Be Proactive: Feel empowered to make the experience perfect Maintaining Brand Standards \- Ensures maintenance of product presentation to brand standards at the baseline expectation \- Responsible for pricing execution, signage and ensuring promotion & markdown compliance \- Maintains quality service by establishing and enforcing organization brand standards Talent Management \- Asks for and applies feedback to improve performance \- Provides feedback, coaching and guidance to develop Sales Associates \- Instructs staff on how to handle difficult and complicated transactions \- Training, developing and leading Sales Associates \- Promotes motivation and direction to meet sales goals \- Supports Associate orientation Business Objectives \- Greet, assist and respond to customer inquiries and complaints \- Product selling and service expert in the store to drive sales \- Anticipates obstacles and takes action to get efforts back on track \- Ensures opening/ closing task completion \- Helps customers by providing product knowledge, answering questions, obtaining merchandise requested, completing payment transactions and preparing merchandise for delivery Behaviors CREATE Take Initiative \- Seek and identify internal and external opportunities that benefit the business \- Be open-minded \- Collaborate to identify new ways of looking at issues Navigate Organization \- Gather information needed to overcome obstacles \- Adapt enthusiastically to change \- Make sound and timely decisions ENGAGE Learn Continuously \- Demonstrate consistency between your words and actions \- Stand up for what you believe is right \- Be humble, admit when you've made a mistake, and strive to learn and improve Build Relationships \- Develop open and honest relationships with others \- Relate to other in an accepting and respectful manner \- Take interest in the needs of others Promote Teamwork \- Be a good team player \- Involve others in decision and plans \- Collaborate and discourage any "me vs. you" mentality Develop People \- Successfully onboard new and existing talent \- Support ongoing development of your team \- Provide feedback to others DELIVER Provide Solutions \- Actively listen to meet the needs of others \- Think about the impact your decisions have on others \- Look for ways to improve your performance Get Results \- Juggle priorities effectively \- Resolve issues quickly \- Get support to complete tasks when you need it