DESCRIPTION/RESPONSIBILITIES:Performs a variety of skilled technical work in the installation, de-installation, maintenance and repair of computer, printer and peripheral equipment at the Seneca Office and Seneca Distribution Center. Documents, maintains, upgrades or replaces hardware and software systems. Reports to Client Systems Support Manager DUTIES AND RESPONSIBILITIES: * Installs and de-installs computers and associated hardware. * Installs and de-installs computer software applications * Maintains, analyzes, troubleshoots, repairs or arranges for the repair of computers, printers and peripheral equipment. * Installs and repairs Warehouse/Distribution Center equipment * Schedules, connects and troubleshoots Audio/Visual requests * Works with Telecomm team to maintain and repair telephone equipment * Works with System Administrators to maintain and make changes (as recommended and approved) to server equipmentSKILLS, KNOWLEDGE AND ABILITIES * Excellent customer service, communication and teamwork skills * Ability to handle a fast paced environment with great attention to detail * Be able to multitask work activities * Must work well under pressureMINIMUM REQUIREMENTS * Associate Degree or Certification in technical field (ie: A+ and/or MCDST) * Be willing and able to work flexible hours; occasional weekend and night work * Be able to multitask work activities, good communicator and work under pressure * Must be responsible, reliable, and disciplined
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