The Lead fosters teamwork while supporting the ongoing success of all operational and service functions within the store which includes all aspects of the customer service experience, cash handling procedures, POS, stock replenishment, maintaining visual integrity, merchandising, and fitting room maintenance. • Leads the customer service experience by setting the pace and standards for all employees and promoting company programs while providing feedback to other Leads and Brand Ambassadors. • Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure that all business is conducted without bias or prejudice. • Must be able to spend up to 100% of the working time standing and walking. At Forever 21, you will have the opportunity to grow your retail career from stores to corporate and across our portfolio of brands under our parent, Sparc Group LLC!
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