o Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience • Actively engage with guests, demonstrating genuine enthusiasm for our brand • Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience • Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests • Strong team commitment; be dependable, engaged, and helpful • Floor Leader on Duty Role: • Be a role model to others in providing exceptional guest service to ensure a memorable experience • Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals • Model Experience First behaviors • Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations · Build-A-Bear store associate experience · Thrives in an Experience First environment · Strong desire to develop, train, and support others’ success · Decision-making, judgment, and execution
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