Part Time Sales Lead - Fashion Show

During those times Sales Leads will be in charge of the total operation of the store that includes but is not limited to leading a team of associates, modeling Experience First® behaviors, and enhancing the Guest’s experience while achieving the store sales goals. Their partnership with the management team will enable them to gain the additional knowledge and skills required for career advancement. When not designated as the Leader on Duty, Sales Leads will perform the role of a Bear Builder. Responsibilities When Designated as the Leader on Duty: • Leads a team of associates to consistently model the Experience First standards and behaviors • Communicates clear expectations and holds the store team and self accountable for achieving all brand, performance and behavior standards • Energizes associates to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards • Delegates to associate team effectively • Maintains a positive and motivational style in all communication and actions to promote productivity and ownership • Drives associate engagement by recognizing and rewarding employees for outstanding performance • Builds a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information for the loyalty program • Audits daily punches to ensure accuracy and compliance with BABW payroll and timekeeping policies and procedures • Adheres to and enforces all BABW store security and cash management policies and procedures • Ensures store is always Grand Opening ready by following opening and closing procedures • Operates and maintains all IT systems in accordance with policies and procedures • Uses good judgment and partners with his/her Chief Workshop Manager to make necessary decisions within the company’s guidelines • Insures compliance with all company policies and procedures as well as federal, state, local and provincial laws. Utilizes this information to help Guests find the perfect product and convert those “just looking” into a sale • Informs Guests of all current promotions and points out our newest product • Explains the Build-A-Bear Workshop process and assists Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friend • Contributes to total store results by recommending items to maximize sales and enhance the Guest’s experience • Insures Guests are aware that we offer parties for all ages and all occasions • Supports our company party commitments by delivering a great party experience • Is aware of workshop sales goals, Guest satisfaction expectations, and promotional objectives • Maintains visual and housekeeping standards to create the brand experience unique to Build-A-Bear Workshop • Follows all company policies and procedures including but not limited to Cash Management, Attendance, and Store Security • All other tasks as may be assigned by store management