About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Responsibilities will include: Providing exceptional client services, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store. The Sales Lead will refer all duties which require managerial experience and/or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates). In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting the Store Manager and CO-Manager in overseeing the operational functioning of the store including, but not limited to: • Supporting the business strategy & adjusting to effectively reach goals • Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities – Assuming the MOD role when Store Manager/Co-Manager is not on the floor • Utilizing tools to ensure a client-focused team environment • Driving volume & anticipating clients’ needs while communicating store metrics & individual performance to motivate associates • Coaching Associates “in the moment” on client interactions & performance to maximize productivity & capture client opportunities • Possessing keys to the store, performing opening and closing procedures in the absence of management (e.g., opening/closing registries, opening checkli9sts, bank deposits, filling in, recovery, cleaning, retrieves/send email, review AT Web, accepts/receives shipment • Assuming PIN and signature privileges for register functions requiring approval • Utilizing reports to make effective merchandising decisions & style the store in Division standards • Leveraging tools, assessing and taking action to drive operational excellence through Standard Operating Procedures (SOP’s) • Ensure optimal coverage and productivity in all areas of the store through scheduling appropriately • Complete daily tasks to ensure store runs smoothly and meets all ANN INC. standards and guidelines • Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business • Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction.
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