Specific Responsibilities The person in this role will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience. Meet sales goals - continuously motivate sales staff to meet assigned sales and productivity goals Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company Work with the Store Manager to assist with events/incentives that will continue to grow customer base, with particular emphasis on building local market Resolve all client problems and complaints quickly and effectively Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise Is dedicated to meeting the expectations and requirements of internal and external customers.
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