About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. Client Experience: • Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to ANN INC. service experience standards • Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients • Addresses client concerns, coming to resolution when possible, and involving management where appropriate • Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional • Takes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedback • Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone • Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences • Embraces our values and behaviors and inspires team by leading by example through his/her words and actions – Supports an environment of learning and trust by acting as a positive role model • Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws Product/Brand Management: • Understands and can clearly articulate the Company’s brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients • Lives the ANN INC. Purpose, Values & Behaviors, Practices in all interactions • Participates in and attends Store Meetings • Proactively uses associate education tools to build product and styling knowledge with his/her peers • Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Takes initiative to build a loyal client base • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.’s guidelines • Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates • Accuracy: Ability to handle cash and provide change without error • Schedule: Remains flexible in scheduling that meets the needs of the business • Physical: Ability to lift and carry up to 20 pounds occasionally. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.
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