Sales Associate duties and responsibilities include working closely with customers to determine their needs, styling them, answering their questions about our clothing and being friendly. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals in a mall-store environment. Responsibilities • Ensure high levels of customer satisfaction through excellent sales service • Assess customers needs and provide assistance • Welcome customers to the store • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis • “Go the extra mile” to drive sales • Maintain in-stock and presentable condition assigned areas • Actively seek out customers in store • Remain knowledgeable on products offered and trends and discuss available options • Process POS (point of sale) purchases • Cross sell products • Handle returns of merchandise • Team up with co-workers to ensure proper customer service • Build productive trust relationships with customers • Comply with inventory control procedures • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design) Skills • Proven work experience as a Retail Sales associate, Sales representative or similar role preferred but not required • Basic understanding of sales principles and customer service practices • Proficiency in English • Basic Math skills • Working knowledge of customer and market dynamics and requirements • Track record of over-achieving sales quota • Hands-on experience with POS transactions preferred but not required • Familiarity with inventory procedures • Solid communication and interpersonal skills • A friendly and energetic personality with customer service focus • Ability to perform under pressure and address complaints in a timely manner • Availability to work flexible shifts • High school degree; BS degree in Marketing or related field would be a plus Job Type: Part-time
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