By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. \- Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor \- Apply a 'Heads up' approach - be aware of customers that require assistance and offer help \- Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached \- Keep the fixtures full and tidy regularly throughout the day to maximize sales \- Ensure great garment care to sell the products in their best condition at the right time \- Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales \- Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to: o Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas o Dusting all counters/hard surfaces, removes all spills, trash and debris from store o Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces o Maintaining cleanliness of all bathroom facilities on an as needed basis By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers.
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