Part-Time Keyholder - Nolita

With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals. Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overallEnsure that you deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)Follow through on customer journey as required to ensure a content clientSupport the needs of the client through styling advice and suggestion with every engagementSolution oriented approach to finding resolutions to customer service issues as necessaryMarketing & Community: Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standardsOperations: Support inventory functions as set out by Store ManagementProtect all company assets including cash handling, inventory etc.Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandiseSupport omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by ManagementEnsure personal compliance when completing all processes as it pertains to legal, safety, and internal proceduresPartner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessaryAdditional projects/ responsibilities may arise in accordance with the needs of the business