279340
Is This YOU? Then We Want to Meet You!
We are seeking a friendly, professional, and customer-focused Customer Service Agent to join our knitwear clothing company. The ideal candidate will assist customers with inquiries, orders, product information, and issue resolution while delivering an excellent customer experience that reflects our brand values and quality standards.High school diploma or equivalent; additional customer service training is an asset.Previous experience in customer service, retail, or fashion/apparel industry preferred.Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Proficient in Microsoft Office and customer service software/CRM systems.Ability to multitask and work in a fast-paced environment.Positive attitude, patience, and professionalism.Interest in fashion and knitwear products is an advantage.
If this sounds like you, then you’re just who we’re looking for to join our team!
🌟 Who We Are
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
📋 Your Mission Will Be To
Respond to customer inquiries via email regarding:Washing and care instructions for knitwear productsSizing and fit informationOrder modifications (size changes, shipping address updates, etc.)Pre-order and collection availabilityGeneral FAQs (many of which are managed through response templates)Ensure SKU alignment between Shopify and the 3PL fulfillment system before each collection drop.Handling of back-office tasks related to customer orders and inquiries
🖥️ Tech Checklist – Gotta Have It!
Excellent communicationExperience in ShopifyCustomer service experience
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note
Only shortlisted candidates will be contacted.Kindly fill out this Skills Assessment form.
Working conditions
Monday – Friday 9am - 11am PST
Channels of Support: Email, chat (Back office)
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