LOCATION: Charlotte, North Carolina
JOB SUMMARY: Reduction of Account Receivable delinquency through effective telephone communication. Collection effort may be on a predictive dialer system and/or the assignment of accounts to specific collector queues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ability to handle customers in professional manner.
Contact delinquent customers via telephone to negotiate payments and resolve current delinquency
Utilize and follow guidelines in accordance to the Fair Debt Collection Practice Act and the Cato Corporation /Cedar Hill National Bank Privacy Policy and the Bank Secrecy Act.
Demonstrate initiative to contact customers by utilization of available resources.
Support special projects and cross-functional initiatives as assigned.
QUALIFICATIONS:
EDUCATION: High School Diplom
WORK EXPERIENCE: Customer Service and/or collection experience preferred
CERTIFICATES, LICENSES, REGISTRATION REQUIRED: None
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Strong verbal and written communication skills
Computer literate
Customer service oriented
Ability to work under pressure in a professional manner
REQUIRED PRE-EMPLOYMENT/SKILLS TESTING:
Drug Test/Criminal Background Screen
Data Entry Alpha Numeric
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