About the position
The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store's KPl's. Assistant Managers also must hold store employees accountable to following all policies and procedures.\n\nA day in the life, what you’ll be doing:\n\n Displays a customer-focused mindset at all times and ensures all team members\n deliver an engaging, positive and authentic customer experience\n Handles customer situations in compliance with policy and procedures,\n attempts to \"solve for yes\" and escalates issues as appropriate\n Maintains a clean and well organized store, promoting a safe working and\n shopping environment to maximize the customer experience\n Shares feedback from customers with the leadership team to improve the\n overall customer experience\n Performs as the floor supervisor role as needed to cover non-peak periods\n (breaks etc.)\n Delivers an engaging, positive and authentic customer experience with all\n customers\n Displays a customer-focused mindset at all times and ensures all team members\n deliver an engaging, positive and authentic customer experience\n Holds self and others responsible for the accomplishment of all operational\n tasks\n Coaches and provides feedback on Sales Associate's performance\n Supports associate engagement by recognizing and rewarding outstanding\n performance\n Provides direction to associates to ensure understanding of company\n directives and standards\n Prioritizes and delegates tasks to meet all operational needs\n Supports and executes visual directives and maintains visual standards set by\n the company\n Drives efficiency in all operational store processes\n Maintains merchandise flow, filling and presentation standards throughout the\n store and stockroom\n Maintains a clean and well organized stockroom and store, promoting a safe\n working and shopping environment to maximize the customer experience\n Ensures all store associates follow all policies, procedures and all Safety\n Program practices\n Reflects the PacSun brand by demonstrating passion and affinity for product,\n brands, fashion and trends\n Inspires and motivates others by consistently exhibiting core value behaviors\n Demonstrates willingness, aptitude, and initiative to learn what is unknown\n about product, brands, fashion and trends
Responsibilities
Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experienceHandles customer situations in compliance with policy and procedures, attempts to \"solve for yes\" and escalates issues as appropriateMaintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experienceShares feedback from customers with the leadership team to improve the overall customer experiencePerforms as the floor supervisor role as needed to cover non-peak periods (breaks etc.)Delivers an engaging, positive and authentic customer experience with all customersHolds self and others responsible for the accomplishment of all operational tasksCoaches and provides feedback on Sales Associate's performanceSupports associate engagement by recognizing and rewarding outstanding performanceProvides direction to associates to ensure understanding of company directives and standardsPrioritizes and delegates tasks to meet all operational needsSupports and executes visual directives and maintains visual standards set by the companyDrives efficiency in all operational store processesMaintains merchandise flow, filling and presentation standards throughout the store and stockroomMaintains a clean and well organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experienceEnsures all store associates follow all policies, procedures and all Safety Program practicesReflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trendsInspires and motivates others by consistently exhibiting core value behaviorsDemonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trendsRequirements
Passion for product, brands, fashion and trendsHigh School Diploma or equivalent preferredMust be at least 18 years of ageEffective written, verbal and presentation skillsStrong communications skillsExcellent time management skillsProficient in math and possesses strong computer skillsBenefits
Generous associate discount of 30-50% off merchandise online and in-storesImmediate 100% vested 401K contributions and employer matchCalm Premium accessEmployee perks throughout the year
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