Learn more here: LinkedIn- Our Community A day in the life, what you'll be doing: • Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience • Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate • Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience • Shares feedback from customers with the leadership team to improve the overall customer experience • Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.) • Delivers an engaging, positive and authentic customer experience with all customers • Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience • Holds self and others responsible for the accomplishment of all operational tasks • Coaches and provides feedback on Sales Associate's performance • Supports associate engagement by recognizing and rewarding outstanding performance • Provides direction to associates to ensure understanding of company directives and standards • Prioritizes and delegates tasks to meet all operational needs • Supports and executes visual directives and maintains visual standards set by the company • Drives efficiency in all operational store processes • Maintains merchandise flow, filling and presentation standards throughout the store and stockroom • Maintains a clean and well organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience • Ensures all store associates follow all policies, procedures and all Safety Program practices • Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends • Inspires and motivates others by consistently exhibiting core value behaviors • Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends What it takes to Join: • Passion for product, brands, fashion and trends • High School Diploma or equivalent preferred • Effective written, verbal and presentation skills • Strong communications skills • Excellent time management skills • Proficient in math and possesses strong computer skills Developing the Community/ Leadership Qualities: • Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates. • While performing the duties of this job, the associate is regularly required to talk or hear. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job.
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