Order Management Analyst

For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. In this role, you will deliver excellent customer service through accounts receivable analysis and reporting, collections, and managing OTC controls with key daily deliverables. You will also partner with offshore vendors, internal and external stakeholders to ensure service level agreements and key performance indicators (KPIs) are attained. \- Ensure timely payment of invoices, account reconciliation and claims management by working closely with customers and partners (Sales, Distribution, Finance, etc. \- 3 years' minimum experience in related areas within OTC, Accounts Receivable, Customer Service, Logistics or Supply Chain \- Strong systems experience: SAP (S4 Hana), AS400, B2B platform and reporting systems \- Demonstrated experience with major business processes and associated functionality in OTC, including customer order management, shipment processing, billing, accounts receivable (collections, claims processing, credit) and finance \- Intermediate Excel skills including, Vlookup, Pivot Tables and IF statements \- Strong attention to detail for both accuracy and content \- Experience meeting daily and/or monthly KPIs \- Demonstrated ability analyzing business processes and driving improvement \- Ability to work independently to resolve problems on orders by partnering with key stakeholders, analyzing data to maximize revenue generation