Order Fulfillment & Customer Service - CottageCore & Renaissance Fashion Brand

As we continue to expand, we are seeking a motivated and detail-oriented Logistics Coordinator and Operations Assistant to join our team. We are a very small team and we try not to take ourselves too seriously, so the perfect candidate is someone who appreciates a non-corporate work environment and has a laid back attitude. This is a full-time position from March to October, with optional full time in our off season with flexibility for less hours, if desired. Key Responsibilities:Track, analyze, and report on inventory levels and sales data to inform restocking and operational decisions.Reorder supplies and ensure timely management of incoming shipments to maintain optimal inventory levels.Generate and distribute order reports to keep the team informed of current inventory status and sales trends.Handle customer communications with professionalism and promptness across various platforms (Etsy, Shopify, social media).Process and fulfill orders with accuracy, ensuring that all shipments are packaged with care and dispatched on time.Address customer inquiries regarding orders, returns, shipping, product details, and policies in a friendly and clear manner.Communicate regularly with suppliers to improve operational efficiencies and resolve issues as they arise.Collaborate with the team to enhance our inventory management systems and streamline logistics operations.Maintain an organized workspace while managing tasks efficiently.Qualifications:Strong analytical skills with a focus on data-driven decision-making.Excellent customer service skills, with clear and professional communication abilities.High attention to detail and strong organizational skills are essential.Must be comfortable working in an environment with cats (they love to hang out in the office! ).Preferred: Background or interest in historical clothing or fashion.Experience with e-commerce platforms (Etsy, Shopify) is a plus.Ability to work independently and effectively manage time, especially during seasonal fluctuations (busy in summer, slower in winter).Self motivated to improve processes and operations within the companyFamiliarity with supply chain logistics and inventory management practices is a plus.Work Environment:This is an in-person position located on our property about 10 minutes outside of downtown Sebastopol, CA (no remote work).