OPERATIONS MANAGER - Charlotte

This position is responsible for overseeing the day-to-day operations of the Quality Lab and management of the Quality Technicians. Support the Quality and Regulatory Manager in maintaining the Company’s Quality Management System. Establish, grow and maintain a favorable working relationship with all clients Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position. Takes corrective measures with authorization and escalate as needed Participate in daily, weekly, monthly, and annual forecasting and planning processes Review and approve schedules developed by assistants and analysis and work with local management to communicate and fill schedules and handle exceptions Oversee the maintenance and tracking of all divisional assets through inventory control including fleet, equipment, and small wares Work with accounting department to ensure proper invoicing of all clients and help with AR where applicable Competencies: Operations Managers need to be critical thinkers who can analyze situations and make decisions geared toward the company's best interests rather than those of a single department. This may mean that they also need to resolve conflicts as they arise between employees and set policies and guidelines for how to complete tasks Education: Bachelor’s degree in Operations Management or related field Experience: Excellent interpersonal and communication skills with an emphasis on clarity of mission Writes well, forms concepts, and expresses ideas in an organized fashion Takes initiative, highly organized and able to manage a wide variety of issues and bring them to a timely closure Goal oriented and high energy Perception and judgment required to initiate actions and make decisions within established precedents or well-defined policy with regular managerial direction and review Decisions by the Operations manager directly impact operating costs and influence customer retention and sales Must work well with management peers and create trust and respect with subordinates Analytical skills are important Experience coaching, supervising, and developing staff is critical Operations management or experience in forecasting, scheduling and real-time operations management is preferred Must possess the ability to quickly use Microsoft suite of services (Outlook, Word, Excel) as well as windows-based data base software to schedule jobs and communicate with clients and internal staff Polite, friendly, pleasant, and outgoing with a neat, clean appearance Honest and dependable Computer Skills: Must possess the ability to quickly use Microsoft suite of services (Outlook, Word, Excel) as well as windows-based data base software to schedule jobs and communicate with clients and internal staff Certificates & Licenses: Valid Driver’s License, and must be willing to undergo a background check in accordance with local/law regulations Work environment: Work is performed primarily indoors in commercial facilities during second and third shifts hours.