Operations Leader

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. responsibilities include, but are not limited to the following: essential duties and responsibilities client & service expert: development of a clientele through proactive client outreach and the ability to build and maintain relationships with new clients partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store, i.e. events and marketing opportunities ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach ensure team is compliant will all clientele standards and thank you note program ensure all associates complete the sales training program model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales leadership presence/steward of talent: assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance lead by example with the achievement of personal sales goals educate team on product, sales plans, personal goals, measurable stats; is able to coach to these stats to ensure business is maximized ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings manage administrative recruitment duties; i.e. scheduling interviews & communicating with candidates onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering SL building brand equity: understand and able to communicate the kate spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customer ensure brand and operating standards are met to support brand consistency. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Visit Kate Spade at www.katespade.com.