Operations Lead - Harbor East

The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. • Directly oversee the Operations Associates; responsible for recruitment and development of talent • Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader Business Partner • Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed • Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) Operations Lead Qualifications: • 2+ Years prior work experience in a client-centric, sales environment • Proven leadership capabilities demonstrating excellent decision making • Values feedback, receptive to receiving feedback and eager to provide • High energy, upbeat and enthusiastic with the ability to integrate fun and work • Self-motivated with a desire to achieve results and excel individually, and as a team • Excellent interpersonal and written communication skills • Aligns with and embodies Alo's guiding principles • Job Level: Associate The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). • Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors • Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees) • 401K with company matching (Full-Time Employees) • Monthly Store Incentives • Clothing Allowance • Free yoga classes at any of our Sanctuaries The Company's Lead base pay ranges from $19.00 - $21.00/ hour in Baltimore, MD.