Description Start Time: 3pm (flexibility available) Assist stores, both Loss Prevention and Store Management, with CCTV surveillance and apprehension of suspected shoplifters Review and disposition events which could negatively impact overall business, i.e. weather, fires, and other significant events Subject matter expert surrounding shoplifter behaviors and Kohl’s apprehension guidelines Guide store associates in proper actions regarding potential fraud or loss Independently identify incidents of associate fraud and theft activity thru data analyst and other investigative sources Answer calls from alarm monitoring center and making appropriate decisions on alarm disposition Handling incoming store calls for suspected credit card fraud Making follow up calls to potential credit card fraud victims Assess shoplifting patterns and techniques to identify organized retail crime activity Work closing with a multitude of law enforcement agencies Active monitoring of at risk store locations Develop and follow up on BOLO alerts Provide updated information related to store closings Communicate effectively verbally and written with leadership and store teams High School diploma or equivalent Assertive and persuasive Extreme multi tasker Attention to detail Quick decision maker Ability to work a flexible schedule to include nights and weekends as needed
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