OPERATIONS CENTER INVESTIGATOR - 2nd Shift Late

Assist stores,both Loss Prevention and Store Management, with CCTV surveillance and apprehension of suspected shoplifters Review and disposition events which could negatively impact overall business, i.e. weather, fires, and other significant events Subject matter expert surrounding shoplifter behaviors and Kohl’s apprehension guidelines Guide store associates in proper actions regarding potential fraud or loss Independently identify incidents of associate fraud and theft activity thru data analyst and other investigative sources Answer calls from alarm monitoring center and making appropriate decisions on alarm disposition Handling incoming store calls for suspected credit card fraud Making follow up calls to potential credit card fraud victims Assess shoplifting patterns and techniques to identify organized retail crime activity Work closing with a multitude of law enforcement agencies Active monitoring of at risk store locations Develop and follow up on BOLO alerts Provide updated information related to store closings Communicate effectively verbally and written with leadership and store teams High School diploma or equivalent Assertive and persuasive Extreme multi tasker Attention to detail Quick decision maker Experience in shoplifting apprehensions, fraud investigations and retail store operations Working knowledge of Microsoft and Google applications Ability to analyze data and summarize results Prior retail loss Prevention experience Ability to work a flexible schedule to include nights and weekends as needed Kohl's is an equal Opportunity Employer and an organization that values and encourages diversity among our applicants. We're committed to creating a culture where everyone belongs; where diversity and inclusion drive innovation and business results while enabling associates and customers to be their authentic selves every single day.