Operations Assistant Leader

From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. People • Fosters a guest-focused team environment through driving volume and anticipating guest needs • Achieves excellent guest service by role-modeling company service standards • Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention • Holds self and associates accountable for achievement of financial results and performance standards • Manages conflict and coaches by applying company's recommended processes, standards and guidelines • Empowers and involves associates in decision-making processes • Receives feedback and fosters dialog around solutions • Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results • Fosters team commitment through support, relationship building, and recognizing individual contributions • Leads by managing through change and adversity • Makes recommendations on hiring, promotions, and terminations of team members based on performance • Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team • Communicates performance observations and offers feedback to the District Leader