New York Store Operations Manager

In your role at CubeSmart Self-Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance. Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.Interacting face to face with customers, providing excellent service, and building rapport.Meeting monthly sales goals and metrics.Walking the property to perform daily operational tasks including lock checks and showing units to customers.Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.Managing the invoice review and approval responsibilities within database.Processing invoices, managing reports and legal process of auctions.Overseeing the store’s expense budget while maintaining store supplies and retail inventory. Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs. A positive and outgoing personality with a passion for helping people.Experience in delivering high quality customer service to a diverse customer market.A self-driven mindset with strong operational focus.Basic computer skills including MS office products.You must have the ability to work Saturdays and Sundays.While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

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