*New Store Opening*

Who We Are: Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. We're #2. What You'll Do: • Measure and monitor sales performance taking action to improve business performance when needed • Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses • Use a high level of business acumen to understand the business drivers and opportunities and build solutions • Consistently meet and exceed store sales goals • Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability • Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships • Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement • To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals • Deliver and maintain extraordinary customer experience NPS scores • Uphold consistent inventory accuracy and controls in store. What you'll bring: • Minimum of 5 years Retail experience required • Minimum of 4 years Retail Management experience required • Experience working with a sales or retail organization and/or operationally intensive business • Ability to work in a fast-paced, cross functional team environment setting • Strong interpersonal skills and the ability to interact effectively with diverse personalities • The drive to take on new challenges with the self-motivation for continuous personal and team development • The ability to set clear objectives and inspire the team to reach their highest potential • Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement • The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes • A proactive and entrepreneurial sense of urgency and ability to prioritize important work • A keen eye for identifying and evaluating new business opportunities